All decorated merchandise is shipped UPS or FEDEX ground FOB Jacksonville, FL. Small parcels and single purchase items may ship USPS. The buyer is responsible for shipping costs, and any duties and taxes that may be required. Tower Promotional Products does not mark up the shipping costs calculated by any carrier. A handling charge may be applied based on repacking and varying fuel costs as imposed by the carrier, however these are rare and incidental.
Due to the nature of decorated products, Tower Promotional Products does impose strict guidelines associated with these products. Blanks and samples may be returned within 15 days. Decorated items follow the following guidelines for reproduction: